A tool for making sure everyone in your company is
on the customer service team. Just as a chain is only as strong
as its weakest link, a thoughtless remark on the phone or
inattention to a customer's needs can result in the loss of
business. Everyone needs to be concerned with customer service.
Customer Service Perspective measures eight behavioral characteristics
and two proficiencies that are key to delivering excellent
customer service. It also discloses an employee's or job candidate's
needs for customer service training and orientation.
A tool for making sure everyone in your company is
on the customer service team. Just as a chain is only as strong
as its weakest link, a thoughtless remark on the phone or
inattention to a customer's needs can result in the loss of
business. Everyone needs to be concerned with customer service.
Customer Service Perspective measures eight behavioral characteristics
and two proficiencies that are key to delivering excellent
customer service. It also discloses an employee's or job candidate's
needs for customer service training and orientation.